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Claudine Sorel | New York

Customer service

  • Payment
  • Shipping
  • Returns
  • Your order
  • Product information and care
  • Terms and Conditions

Payment options

Claudine Sorel accepts the following forms of payment for online purchase:

  • American Express
  • Visa
  • Master Card
  • Discover
  • PayPal

Please note that your credit card will not be charged until the items in your order are shipped.

Sales Tax

Sales Tax will be automatically added to your Claudine Sorel order during checkout in accordance with the tax laws applicable to the location to which the order is being shipped or delivered.

Shipping methods

Claudine Sorel is pleased to offer three shipping methods via FedEx:

  • Next-business-day

    • Delivery times: by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences. Check transit times on fedex.com.

    • Delivery days: Monday–Friday only.

    • Delivery area: available throughout all 50 states to addresses where the FedEx Priority Overnight® delivery commitment is by 10:30 a.m. or noon (Hawaii service is outbound only).

    • Additional information available on fedex.com

    • Exceptions: available from Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, please see FedEx® Alaska and Hawaii services on fedex.com.

  • 2 business days

    • Delivery times: by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). Check transit times on fedex.com.

    • Delivery days: Monday–Friday only.

    • Delivery area: available throughout all 50 states.

    • Additional information available on fedex.com

    • Exceptions: delivery to some rural areas of Alaska and Hawaii in 3 business days. For additional details about Alaska and Hawaii shipments, please see FedEx® Alaska and Hawaii services on fedex.com.

  • Ground

    • Delivery times: 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Check transit times on fedex.com.

    • Delivery days: Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m.

    • Delivery area: available throughout all 50 states.

    • Additional information available on fedex.com

    • Exceptions: FedEx Home Delivery cannot deliver to P.O. boxes.

Please Note:

  • Orders placed Monday-Friday before 3PM EST (Eastern Standard Time)will begin processing that day (excluding holidays).
  • Orders placed after 3PM EST will begin processing the next business day (excluding holidays).
  • Orders placed after 3PM EST on Friday will begin processing the following Monday (excluding holidays).
  • Shipping fees may vary depending on the location to where the item(s) will be delivered.


Shipping process and policies

At checkout, you will be prompted to select one shipping method for your items(s).

Once the order is placed, you will not be allowed to change the shipping method or address.

As indicated at the time of purchase and by the order confirmation email, you are responsible for any and all shipping costs associated with the delivery.

Each shipping method has its own restrictions and charges that will be applied to your order.

As you update your shipping method choices, your order total will adjust accordingly.

Unless indicated otherwise after the final confirmation of order, the delivery period for products ordered from claudinesorel.com include 1-2 business days to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method. i.e. FedEx next day, second-day, ground.

Claudine Sorel is not responsible for unanticipated delays due to conditions such as weather or air travel delays.

International shipping

Claudine Sorel proposes the possibility to ship outside of the USA, to some destination, using FedEx International Economy®. For more information about the rules and conditions of FedEx International Economy®, please visit www.fedex.com.

List of destinations for international shipping : 

·       Canada

 ·      Argentina

 ·      Austria

 ·      Belgium

 ·      Bermuda

 ·      Brazil

 ·      Bulgaria

 ·      Cayman Islands

 ·      Chile

 ·      Colombia

 ·      Costa Rica

 ·      Croatia

 ·      Curaçao

·       Cyprus

·       Czech Republic

 ·      Denmark

 ·      Dominica

·       Dominican Republic

 ·      Ecuador

·       El Salvador

 ·      Equatorial Guinea

·       Estonia

 ·      Falkland Islands

 ·      Faroe Islands

 ·      Finland

 ·      France

 ·      Georgia

·       Germany

 ·      Gibraltar

 ·      Greece

 ·      Grenada

 ·      Guadeloupe

 ·      Guatemala

 ·      Guernsey

 ·      Hungary

 ·      Iceland

 ·      Ireland

 ·      Isle of Man

 ·      Italy

 ·      Japan

·      Jersey

 ·      Latvia

 ·      Liechtenstein

 ·      Lithuania

 ·      Luxembourg

 ·      Macedonia

 ·      Malta

 ·      Martinique

 ·      Mexico

 ·      Moldova

 ·      Monaco

 ·      Montenegro

 ·      Montserrat

·       Netherlands

 ·      Nicaragua

 ·      Norway

 ·      Panama

 ·      Paraguay

 ·      Peru

·       Poland

 ·      Portugal

 ·      Puerto Rico

 ·      Romania

 ·      Saint Barthélemy

 ·       Saint Helena

 ·      Saint Kitts and Nevis 

·       Saint Lucia

 ·       Saint Martin

 ·       San Marino

 ·      Serbia 

·       Sint Maarten

 ·      Slovakia

 ·      Slovenia

 ·      Spain

 ·      Suriname

 ·      Sweden

 ·      Switzerland

·       Turkey

 ·      Ukraine

 ·      United Kingdom

 ·      Venezuela

·       Virgin Islands, Br.

·       Virgin Islands, U.S

Rules for international shipping:

  • The price of the shipping will be added directly to the final product price in US dollars and must be borne by you.
  • The price depends on the location where the item(s) will be delivered.
  • The final price doesn’t cover any additional charges for duties, custom taxes, carrier’s collection fees or any other kind of charges that must comply with all applicable laws and regulations to where the item(s) is shipped.  
  • All these addional fees are not included in the final price and must be borne by you at the time of delivery. We advice you to contact directly your local Postal - Custom office to check with them the applicable extra charges to your delivery.

Please Note:

  • Orders placed Monday-Friday before 3PM EST (Eastern Standard Time) will begin processing that day (excluding holidays).
  • Orders placed after 3PM EST will begin processing the next business day (excluding holidays).
  • Orders placed after 3PM EST on Friday will begin processing the following Monday (excluding holidays).
  • Shipping fees may vary depending on the location to where the item(s) will be delivered.

We offer returns of our merchandise shipped within the United States only.

Returning the merchandise within the United States is free by using the prepaid return label that is attached to your packing slip.

Return conditions

  • In order to receive a refund the merchandise must be returned within 14 days of delivery.

  • Returned merchandise, including item that was shipped to you as a gift, must be unused, unworn and in the exact condition as when it was shipped to you with the vendor packaging and tags attached.

  • All original packaging must be intact.

  • Refund will be made in the same form of payment originally used for purchase within 30 days of receiving your returned product.

  • Refund will include the cost of the item, plus any applicable sales tax.

  • Upon receipt of returned goods, Claudine Sorel reserves the right to deny refund if the merchandise does not meet return policy requirements.

  • At this time, Claudinesorel.com only offers FedEx return labels for domestic return addresses.

Return restrictions

  • We do not accept returns reships, or re-credits for items shipped internationally.

  • All sale merchandise is final sale. We will not accept returns on sale merchandise or any other purchases made with a discount.

  • In case of items damage during shipment or shipping error, please send us an email within 2 days of delivery at: contact@claudinesorel.com with photos of the item clearly showing the damage (if that applies), reference of the item (you can find it on the tag inside the item), and a copy of the proof of purchase (original receipt or credit card statement). You will receive a reply within 2-3 business days (excluding holidays).

Returns process

  1. Complete the Return Reason form enclosed with your order. For product damaged during shipment or shipping error reason, please refer to the Return restrictions policies listed above.

  2. Enclose the Return Reason form inside the package with your item(s).

  3. Attach the prepaid return label to the outside of your return package

  4. Drop off your package at a FedEx location, or hand it off to a FedEx driver. For locations visit FedEx.com.

  5. You will receive an email from a Claudine Sorel customer care liaison confirming that your return is received and your refund has been processed.

If you prefer not to use the prepaid return label, please ship the item prepaid and insured to:

     Claudine Sorel - Les Caprices de Claudine
     1661 Crescent Place NW
     20009 Washington DC - United States

Please note that if you chose this option, shipping and handling charges for returned merchandise are non-refundable.

Order status

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. Please, keep this email for your records. In addition, we will send you an email when your order has shipped that will include the FedEx tracking number for your package.

If you do not receive your confirmation information within 24 hours, feel free to contact our customer service at order@claudinesorel.com, to confirm that Claudine Sorel has received your order.

Cancelling or changing your order

We do our outmost to get your order shipped as rapidly as possible, therefore we cannot cancel or change an order once placed as processing begins instantly.

Upkeep for fur bag

To keep a fur surface neat:
Use a barely moist toothbrush and brush the fur in the same direction as the hair lies.

To clean:
Use a barely damp rag and wipe off the dirt in the same direction as the hair lies. Let it air dry.

Storage :

To maximize the shelf life of your fur bag,keep it in its dust bag, away from sun exposure.

Ideal storage temperatures are :UNDER 75 degrees fahrenheit of heat and ABOVE 35 degrees fahrenheit of cold.

Upkeep for finished leather bag, shiny finish, waxy finishes

On finished leather bags, shiny finish, waxy finishes a “Barely” damp cloth can be used to freshen up the surface. Just lightly wipe the whole bag. DO NOT RUB THE BAG with the cloth. (Friction will bring up the oil in the leather and make a darker spot.) Too much friction could also remove the surface finish of the leather.

General precautions

When storing, do not wrap your handbag in plastic. The leather has to breath. Always use the Felt dust bag that is given to you when you make your purchase to protect the handbag from dust and dirt.

At no time should the bag be immersed in water. It cannot be washed as it is constructed with many different layers of interlinings that give the bag its shape. Soaking would shrink all the interlinings and the bags would become distorted.

Always keep the bag away from any perfume. Perfume is mainly alcohol and oil and will stain the leather.

When using hand cream, always be sure that your hands are dry before handling the bag. Grease always stains as the leather soaks it up.

If your bag gets wet in the rain, empty all the contents out, straighten out the bag as best as possible so it has it’s correct shape and let it air dry naturally. Once the bag is dry, it will feel a little stiff. Just massage the leather until it softens.

Repairs

At this stage, Claudine Sorel doesn’t offer repairs. However, if your handbag has an issue resulting from company acknowledge/approved manufacturing defects within 30 days period following the date of the item purchase, please send us an email at contact@claudinesorel.com including photos of the item clearly showing the problem and a copy of proof of purchase (original receipt or credit card statement) as well as the item reference (if possible) and we will do our outmost to help you.

Definitions

Sales of products displayed on the website www.claudinesorel.com ("the Site") are governed by the following Terms and Conditions (“Terms and Conditions”). 
The products presented on the Site are sold directly by LES CAPRICES DE CLAUDINE a company registered in the District of Columbia, with principal office at 1661 Crescent Place - NW - Washington DC 20009 United States. The purchase agreement and the relevant procedures are in English.

Your use of the website constitutes your unconditional agreement to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you may not access or otherwise use the website.

Introduction

The goods displayed on www.claudinesorel.com can be ordered on the Site exclusively by individuals above the age of consent. 
All Clients wishing to make a purchase from the website represent and warrant that they are not acting on a commercial basis, that they have full legal capacity and that if they are a minor, they are authorized by a parent or guardian.

LES CAPRICES DE CLAUDINE may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of your orders.

Intellectual property

LES CAPRICES DE CLAUDINE owns www.claudinesorel.com ("the Site").
All the Material (“the Material”) of the Site, including artwork, images, video, illustrations, photos, logo, texts and other contents used to implement the Site are protected by copyright, trademarks or patents. They are the sole property of LES CAPRICES DE CLAUDINE.

You may not use, copy, modify, upload, download, transmit, re-publish, display for redistribution to third parties for commercial purposes, the Material from the Site without the prior written consent of LES CAPRICES DE CLAUDINE. Any use of the Material of the Site without prior express written permission of LES CAPRICES DE CLAUDINE, will constitute a violation of these Terms and Conditions and may constitute copyright, trademark, and/or patent infringement.

Disclaimers

LES CAPRICES DE CLAUDINE is not responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user's reliance on information obtained from or through this site. LES CAPRIES DE CLAUDINE’s goal is to provide complete, accurate, and up-to-date information on www.claudinesorel.com website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. The Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. LES CAPRICES DE CLAUDINE reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior or subsequent notice.

Characteristics of the products

LES CAPRICES DE CLAUDINE endeavours to present as clearly as possible the important characteristics of the Products on the fact sheets. While LES CAPRICES DE CLAUDINE continues to make every effort to ensure that the photographs displayed on the Site are faithful reproductions of the original products, variations may occur due to the technical and colour resolution characteristics of your computer. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours of products offered on the site. LES CAPRICES DE CLAUDINE shall not be liable for the accuracy of the graphic representations of LES CAPRICES DE CLAUDINE products displayed on the Site that might be affected by the above-mentioned technical issues. LES CAPRICES DE CLAUDINE reserves the right to modify the selection of Products available.

Prices and Prohibition on Reselling

The prices displayed on www.claudinesorel.com are in U.S. dollars and are intended to be valid and effective only in the United States. The prices displayed do not include applicable taxes. Prices listed on product pages are for informational purposes only, and may be changed by LES CAPRICES DE CLAUDINE in its own discretion without notice. In the event a product is listed at an incorrect price, LES CAPRICES DE CLAUDINE has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or the Customer Card charged. If Customer Card has already been charged for the purchase and the order is cancelled, LES CAPRICES DE CLAUDINE will issue a credit on the Customer Card. Total invoice prices displayed at the time of purchase include estimated taxes only. At the time of shipment, the card is charged and the final order total is indicated in the shipping confirmation email invoice. The final order total will include the actual sales tax calculated based on the shipping address and State Laws.

Clients may not purchase any item from this site for the purpose of resale whether directly or indirectly. The information on this site does not constitute a binding offer to sell products described on the site or to make such products available in your area.

Linking policy

If you link to this website, we ask that you link only to the home page, and the link must be in plain text, unless otherwise approved in writing by an authorized representative of LES CAPRICES DE CLAUDINE. LES CAPRICES DE CLAUDINE reserves the right, in its sole discretion, to terminate a link with any website for any reason, including without limitation any website the company deems inappropriate or antithetical to this website and/or these terms.

Duration and application

The present Terms and Conditions may be amended at any time by LES CAPRICES DE CLAUDINE. The applicable Terms and Conditions are those in force at the time of recording of the order by LES CAPRICES DE CLAUDINE.

Jurisdiction and applicable law

The present Terms and Conditions and the relationship between users (or Customers) and LES CAPRICES DE CLAUDINE are governed by the laws of the District of Columbia. Any dispute for which an amicable settlement cannot be found shall be governed exclusively by the laws of the District of Columbia and subject to the exclusive jurisdiction of its courts.

Contact us

If you have any concerns, comments, questions about claudinesorel.com or these Terms and Conditions, please contact us at contact@claudinesorel.com.

Effective date

The effective date of these Terms and Conditions is January 15, 2014.

Claudine Sorel | New York